Professional Services Coordinator
Millgate · Sheffield, England ·
Job Description Role PurposeThe Professional Services Coordinator is responsible for planning, coordinating and supporting the successful delivery of customer projects across the business. The role acts as the central point of communication between clients, engineers, operations, sales teams and internal stakeholders to ensure projects are delivered efficiently, professionally and on schedule.
The Professional Services Coordinator will manage engineer diaries, resource scheduling, accommodation, transport and logistics, while providing customers with regular updates throughout the lifecycle of their projects. They will serve as the primary client contact from project initiation through to completion, ensuring an excellent customer experience and maintaining high standards of communication at all times.
Key ResponsibilitiesProject Planning & CoordinationCoordinate multiple customer projects simultaneously from initiation through to successful completion. Create and maintain project schedules, milestones, resource plans and delivery timelines.
Ensure project activities are planned effectively and delivered within agreed timescales. Work closely with Sales, Technical Services, Service Desk and Engineering teams to ensure smooth Service delivery. Monitor project progress and proactively identify risks, issues and dependencies.
Escalate project concerns where necessary to ensure delivery commitments are met. Resource & Diary ManagementManage engineer diaries and project schedules to maximise resource utilisation. Allocate engineering resources based on skills, availability and projectrequirements.
Schedule site visits, installations, surveys and project delivery activities. Coordinate overtime, out-of-hours works and weekend project requirementswhere necessary. Ensure engineers are fully briefed on project requirements, customerexpectations and site details.
Travel, Accommodation & LogisticsArrange transport, accommodation and travel requirements for engineers andproject teams. Coordinate overnight stays and associated logistics to support project delivery. Ensure all bookings are made within budget and align with project schedules.
Manage travel changes and unforeseen logistical challenges with minimaldisruption to customers. Client Communication & Account ManagementAct as the primary point of contact for customers throughout the duration ofprojects.
Proactively communicate project progress, timelines and key milestones tocustomers. Inform customers of engineer attendance, planned works and any changes toschedules. Build and maintain strong customer relationships through professional andresponsive communication.
Handle customer queries and coordinate responses from technical teams whererequired. Ensure customer expectations are managed appropriately and consistentlyexceeded where possible. Administration & DocumentationMaintain accurate project records, documentation and customercommunications.
Produce project reports, status updates and completion documentation. Ensure project information is updated within relevant systems. Document lessons learned and identify opportunities for continuousimprovement. Support management with reporting on project performance and resourceutilisation.
Key Skills & ExperienceEssentialPrevious experience in a Coordinator, Resource Planner, Service Coordinator orsimilar role. Excellent organisational and administrative skills. Strong diary management and scheduling experience.
Exceptional attention to detail. Excellent written and verbal communication skills. Ability to manage multiple priorities and deadlines simultaneously. Strong customer service and stakeholder management skills. Proficiency in Microsoft Office applications including Outlook, Excel, Word andTeams.
DesirableExperience within an IT Managed Services, Technology, Engineering orProfessional Services environment. Understanding of service delivery and project delivery processes. Personal AttributesHighly organised and proactive.
Customer-focused with a professional and approachable manner. Confident communicator at all levels. Calm and effective under pressure. Strong problem-solving abilities. Flexible and adaptable to changing priorities. Team player with a collaborative approach. Takes ownership and accountability for delivering results. REF-230550TPBN1_UKTJ