Program Coordinator, Qualifications

Overview

In this role you drive the smooth execution of high‑value Qualifications programs, collaborating with academic and operations teams to ensure excellent student experiences. You will support on-site and online program delivery, manage documentation and progress tracking, and act as a trusted point of contact for participants and faculty.

You’ll optimize processes, coordinate logistics, and use key platforms to maintain high standards of quality and satisfaction. This is a hands-on, cross‑functional role at a respected executive education institution with a strong focus on impact and efficiency.

Pay / Benefits

• Flexible working with 1 day per week from home
• 25 days paid holiday
• On-site gym with facilities
• Pension and healthcare schemes
• Leadership Live online learning resource
• Free on-site parking

Responsibilities

• Coordinate Qualifications programs under guidance of the Program Manager and Academic Director to ensure smooth delivery
• Liaise with Ashridge House to coordinate on-site services for programs
• Provide technical facilitation to support online program delivery for faculty and participants
• Become the program expert by referencing handbooks, briefs, and regulations to respond to queries
• Administer program documentation, enrollment, assessment, marking, results dissemination, and student records
• Oversee program activities to support student experience, logistics, resources, materials, and post-program surveys
• Build strong relationships with internal teams (faculty, finance, house, sales) to share knowledge and align needs
• Process invoices through internal invoicing system for suppliers and adjuncts
• Set up and use strategic platforms (Oracle Student Learning Portal, MyCourses, MyStudents; Zoom and Teams)

Key requirements

• Proficient in Microsoft Excel and PowerPoint
• Working knowledge of Teams and Zoom
• Relational, team player with a practical can-do attitude
• Organised, forward planner with strong attention to detail and ability to balance quality and speed
• Desire for efficiency and continuous improvement
• Tech‑savvy and adaptable to change
• Desirable: degree level education or relevant qualification; experience in higher education; experience with Oracle and LMS like MyCourses (training provided)
• team collaboration
• proactive communication
• attention to detail
• Microsoft Excel
• PowerPoint
• Teams

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