Programme Manager - Customer Retention
Sanderson Recruitment · Birmingham, England ·
Programme Manager / SME - Hybrid - £1000 p/d - Customer Retention - 3 months Our client - a leading financial services company are looking for a Senior Programme Manager to scope and set up an enterprise wide customer retention programme.
SMEs or advisors with the correct experience will also be considered. Applications will only be considered if you posses recent experience within a financial services company and relevant customer retention / re connection / re-engagement experience.
Key Responsibilities ?? Establish a customer retention programme from discovery through to full pilot roll out. ?? Identify customer touch points across customer journey (renewals, complaints, life cycles) ?? Design and implement targeted re-engagement strategies ??
Build data-led insights to track risk and performance ?? Develop and present strategy and business case to senior stakeholders ?? Drive cross-functional delivery and embed change through training and engagement Required experience ??
Must have relevant experience from a financial services background ?? Proven delivery of customer retention programmes ?? Strong background in customer analytics, CRM or life-cycle strategy ?? Ability to run discovery, define scope and build business cases ??
Confident engaging and influencing senior stakeholders Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives.
Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.