Project Manager
Hamilton Barnes 🌳 · Cheltenham, England
Ready to Lead Complex Contact Centre Technology Projects? Join a growing Managed Service Provider delivering high-profile technology projects across the housing and government sectors, working closely with clients, NICE and other technology partners.
Project Manager | Contact Centre Technology | 12-Month FTC * Salary: £60,000 (flexibility for an exceptional candidate) * Remote UK Wide This is a hands-on Project Manager role taking ownership of the full lifecycle delivery of CCaaS and Contact Centre technology projects - from implementation and migration through to go-live, service transition and closure.
We're looking for someone with genuine CCaaS/CX implementation experience rather than a traditional telephony or networking background. You'll work alongside customers, technology partners, and internal teams to deliver complex projects in a busy but highly supportive environment.
What's in it for you? * £60,000 salary, with flexibility for an exceptional candidate * 12-month maternity cover FTC with potential for a permanent position, subject to business requirements * Ideally 2 days per week in the office, with remote flexibility for the right person * Supportive, well-structured PMO environment * Opportunity to work on projects across government and housing * Exposure to major CCaaS/CX implementations and transformation programmes * Simplyhealth benefits following successful completion of the 4-month probation period Responsibilities * Own the full project lifecycle from initiation through to go-live and closure * Deliver CCaaS/CX implementations, migrations, upgrades and transformation projects * Manage project finances, governance, risks, issues and change control * Lead stakeholder engagement across customers, third parties and internal teams * Work closely with NICE and other technology partners * Maintain accurate project data and reporting through Certinia * Support project kick-offs and customer engagement where required * Contribute to bids, sales support and pre-sales scoping * Support wider PMO delivery across other technology solutions when required Skills Required * Proven Project Management experience delivering CCaaS / Contact Centre technology implementations * Strong understanding of the full technology project lifecycle * Experience managing customers, third parties and technical stakeholders * Strong governance, financial, risk and change management skills * Comfortable working in a fast-paced environment while managing multiple projects * CCaaS/CX implementation experience is essential * Eligible for BPSS clearance as a minimum Strong Differentiators * NICE experience * NPPV3 and/or SC eligibility * Experience working within government or housing * Experience with PSA/project management tools * Certinia experience, particularly within a Salesforce environment * Experience contributing to bids, pre-sales or solution scoping We're looking for someone who is proactive, personable and enjoys working as part of a team.
The environment can get busy, but it's a collaborative culture where people genuinely support each other. If you're a Project Manager with strong CCaaS/CX delivery experience and want to work on complex technology projects with high-profile clients. Apply Today!