Property Coordinator

Durrant Talent Solutions is partnered with a well-established property management organisation that is looking to add a Property Coordinator to their team. We are looking for an organised, customer-focused Property Coordinator to join a busy residential property management team.

This is a varied role focused on delivering an excellent customer experience throughout the tenancy lifecycle. You will act as a key point of contact for residents, managing enquiries, tenancy administration, complaints and legal processes, while supporting the smooth day-to-day operation of a residential property portfolio.

Working closely with internal departments, contractors and external stakeholders, you will play an important role in maintaining high service standards, resolving resident issues and ensuring all processes are completed efficiently and in line with relevant legislation.

Act as a primary point of contact for residents, managing enquiries by phone, email and online systems. Oversee the resident journey from move-in through to move-out, including onboarding, tenancy changes and terminations.

Maintain accurate tenancy records and property information. Manage resident complaints, investigating issues and ensuring timely resolutions. Support rent arrears management and administer tenancy notices and legal documentation.

Liaise with solicitors and other external parties regarding possession-related matters. Provide regular updates to residents regarding maintenance, tenancy matters and property services. Support compliance requirements, audits and data protection procedures.

Produce operational reports, monitor service levels and identify areas for improvement. Work closely with Property Management, Maintenance and Finance teams to ensure an efficient service. Previous experience in customer service, housing, residential property management, lettings or a similar environment.

Excellent communication and customer service skills. Strong organisational and administrative abilities with excellent attention to detail. Experience managing a high volume of enquiries and competing priorities. Confident handling complaints and resolving customer issues.

Good IT skills, including Microsoft Office and CRM systems. Able to work independently while contributing positively to a team. Durrant Talent Solutions is committed to promoting equality, diversity and inclusion throughout the recruitment process.

We welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected under the Equality Act 2010.

Selection decisions are based solely on skills, experience, qualifications and suitability for the role. Due to the high volume of applications received, we may only be able to contact candidates who are shortlisted. If you do not hear from us within 7 days of submitting your application, please assume your application has been unsuccessful on this occasion.

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