Quality Assurance Auditor — Customer Interactions
Onmo · London, England ·
Last confirmed by our partners on 23 Oct 2026.
Onmo is seeking a Quality Control Officer to ensure the quality, accuracy and regulatory compliance of customer interactions across calls, live chat, and emails. You will audit interactions against scorecards to uphold service standards and regulatory requirements, providing qualitative and quantitative feedback and supporting calibration with team leaders and managers.
The role emphasizes FCA compliance, proper documentation, and continuous improvement to deliver good customer outcomes.
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