Quality Manager

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Maintain working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner
• QUALITY MANAGEMENT SYSTEM OWNERSHIP
• Own and maintain the effectiveness of the Quality Management System
• Ensure integration of Quality Engineering, Supplier Quality, and Metrology processes
• Ensure process interactions are defined and controlled
• Ensure Customer Specific Requirements (CSR) are deployed across all quality functions
• Lead management review preparation and ensure actions are tracked to closure
• FUNCTIONAL LEADERSHIP Provide leadership and direction to:
• Quality Engineering team
• Supplier Quality Assurance team
• Metrology / Calibration team
• Quality Inspection team (if applicable)
• Define priorities, resource allocation, and escalation rules across functions
• Ensure team leaders are accountable for delivery of operational tasks
• Review performance of each function against agreed KPIs
• CUSTOMER QUALITY MANAGEMENT
• Ensure customer quality communication is executed by assigned Quality Engineers
• Ensure timely response to customer complaints, returns, and enquiries
• Define escalation triggers for customer issues requiring Quality Manager involvement
• Review and approve customer-facing responses for critical or high-risk issues
• Ensure PPAP submissions are controlled and approved through defined workflow
• Monitor customer scorecards and escalation systemic issues
• SUPPLIER QUALITY MANAGEMENT
• Ensure Supplier Quality Engineers manage supplier containment and corrective actions
• Oversee supplier performance monitoring and escalation
• Review supplier PPAP submissions via delegated review structure
• Escalate chronic supplier performance issues to management
• Ensure supplier quality risks are captured in PFMEA/control planning where applicable
• Supplier nomination and qualification involvement
• QUALITY ENGINEERING & PROCESS CONTROLEnsure Quality Engineering function maintains:
• PFMEA alignment, with DFM & DFA input
• Control plans
• Inspection strategies
• Measurement system analysis (MSA) where applicable
• Process changes are evaluated for risk and customer impact
• Engineering containment and validation activities are completed effectively
• METROLOGY & CALIBRATION SYSTEM
• Ensure calibration system integrity and traceability
• Ensure measurement equipment is suitable for intended use
• Oversee MSA studies (GR&R, bias, linearity as applicable)
• Ensure metrology compliance with internal and customer requirements
• Ensure out-of-calibration response and risk containment is controlled
• NONCONFORMING PRODUCT & CONTAINMENT
• Ensure robust containment systems are maintained across all quality streams
• Define escalation rules for containment and quarantine decisions
• Ensure disposition decisions are made within authority matrix
• Ensure traceability and documentation of nonconformance handling
• Has the authority to stop production or shipment where product quality, conformity, safety, or customer requirements are at risk
• CORRECTIVE ACTION SYSTEM
• Ensure structured problem-solving system (e.g. 8D) is implemented and effective
• Ensure root cause analysis is performed by responsible functions
• Verify effectiveness of corrective actions
• Ensure systemic issues are escalated and embedded into prevention systems
• QUALITY PERFORMANCE & REPORTINGDefine and monitor Quality KPIs across all quality functions to ensure accurate reporting of:
• Internal defect rates
• Supplier performance
• Customer complaints
• Process capability trends
• Systemic performance risks to senior management
• CONTINUOUS IMPROVEMENT & RISK MANAGEMENT
• Ensure risk-based thinking is embedded in all quality processes
• Ensure PFMEA and control plans are updated following issues or changes
• Drive continuous improvement activities across all quality functions
• Promote prevention-based quality systems
• TEAM MANAGEMENT & COMPETENCE
• Develop capability within Quality Engineering, Supplier Quality, and Metrology teams
• Ensure training and competence requirements are defined and maintained
• Ensure succession planning and resource adequacy across functions
• Conduct performance reviews via functional leads where appropriate
• Maintains working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner.
• Additional duties and responsibilities as assigned.

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