Real Estate Account Manager - London
Appcast · London, England ·
An established and growing insurance brokerage is seeking an experienced Real Estate Insurance Account Management Lead to join its London operation. This is a senior, hands-on role within the real estate division, working closely with senior leadership to support the continued development and strategic direction of the business.
The successful candidate will manage and develop a team of 6-7 Account Managers while remaining technically competent and actively involved in the oversight of residential and commercial property client portfolios. The RoleLead, mentor and develop a team of Account Managers within the real estate divisionConduct regular 1-2-1s, performance reviews and ongoing technical and performance coachingSupport recruitment, onboarding and development of new team membersOversee the end-to-end management of client accounts across residential and commercial property risksAct as a senior technical point of reference for client queries, complex cases and service issuesManage client expectations and ensure delivery of a high-quality, consistent service propositionWork collaboratively with senior leadership to support business strategy, operational improvement and growth initiativesSupport and embed FCA-compliant processes, ensuring best practice across client servicing, documentation and file managementAssist with audits, quality assurance and adherence to regulatory and internal compliance standardsDrive consistency, efficiency and professionalism across the account management functionThe CandidateProven experience within an insurance brokerage environment, specifically within property/real estate insuranceStrong technical knowledge across residential and commercial property risks, with the ability to support and advise on complex client queriesPrevious experience managing, mentoring, or leading account management teamsConfident dealing directly with clients and insurers, setting expectations and resolving issuesSolid understanding of FCA requirements and regulatory standards within a broking environmentHands-on, commercially aware and comfortable balancing people leadership with technical involvementOrganised, credible and collaborative in approachThe Opportunity This role offers the opportunity to play a key role within a growing London-based real estate business, providing experienced leadership, technical oversight and regulatory support to the account management team.
It will suit an individual who enjoys remaining close to the detail while helping to develop people, processes and client outcomes. Hybrid working is available, with offices based in Central London. Visit the IDEX Consulting Ltd website for further opportunities.
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Our Diversity, Equity and Inclusion Mission At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort.
We are committed to driving conscious inclusion across our business and creating equitable pathways. Discipline(s): General InsuranceJob type: Flexible / Work From Home