Reception Manager

Job Description RECEPTION MANAGERAlderley Edge, Manchester£25,000-£28,000 + BonusWe are seeking an experienced and highly organised Reception Manager to be based at our client's Alderley Edge clinic in Manchester. In this pivotal front-of-house leadership role, you will oversee the day-to-day reception function and ensure the smooth running of the clinic's patient experience.

This is an excellent opportunity for a confident, service-driven professional who thrives in a premium, client-facing environment and is passionate about delivering an exceptional patient journey. Salary & BonusBase salary: £25,000-£28,000 per annumAnnual performance bonus linked to clinic growth and service KPIsBenefits28 days holiday (including bank holidays), increasing with length of serviceCompany pension scheme35% staff discount on all products and treatmentsPaid day off on your birthdayAbout the RoleBased at the Alderley Edge clinic, you will lead the reception team and act as the central point of contact for front-of-house operations.

You will ensure consistency in service delivery, patient experience, and administrative processes throughout the clinic. Key ResponsibilitiesManage the day-to-day running of the reception function at the Alderley Edge clinicEnsure a seamless, high-end client journey from initial enquiry through to post-appointment follow-upOversee appointment scheduling, diary management, and clinic utilisation using booking systems (Zenoti preferred)Monitor front-of-house KPIs including conversion rates, rebooking, and client satisfactionHandle client enquiries, complaints, and escalations professionally, maintaining brand standardsSupport revenue growth through effective booking management, upselling, and service optimisationMaintain accurate client records and ensure GDPR complianceManage stock coordination and reception-level retail processesFoster a positive, professional, and motivated reception team cultureRequirementsMinimum 2-3 years' experience in a Reception Manager or Senior Front-of-House role within a clinic, beauty, spa, or premium service environmentStrong leadership skills with experience managing or mentoring reception teamsExcellent communication and interpersonal skills, with a polished and professional mannerConfident handling high-net-worth or premium clienteleExperience with booking systems (Zenoti advantageous)Strong organisational skills with the ability to manage multiple prioritiesCommercial awareness with experience supporting revenue and KPI performanceProactive, solutions-focused approach with strong attention to detailWorking HoursFull-time, permanent position (40 hours per week), across five days including one weekend day.

This post is subject to the Rehabilitation of Offenders Act 1975 and will require a Disclosure and Barring Service (DBS) check. BSR Health are a specialist healthcare recruitment agency. If you are interested in this opportunity or would like further information, please get in touch.

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