Reception Supervisor 5 Star Hotel
Quest Employment · London, England ·
Job Title: Reception Supervisor Location: Watford, Hertfordshire Position Type: Full-Time, Permanent Salary: Competitive + Industry-Leading Benefits The Role We are seeking a welcoming, professional, and guest-focused Reception Supervisor to join an ultra-professional Front of House team.
In this key leadership role, you will work closely with the Reception Manager to oversee day-to-day desk operations, drive service excellence, and mentor the front desk team to deliver unforgettable guest experiences.
Key Responsibilities
Team Leadership: Supervise front desk staff, monitor performance, and lead by example to encourage exceptional guest care. Operational Excellence: Oversee daily Front of House tasks, ensure compliance with brand standards, and manage smooth guest check-ins and check-outs.
Training & Development: Support ongoing team training, coaching, and onboarding to nurture talent within the department. Guest Experience: Act as a central point of contact for guest inquiries, ensuring every visitor enjoys a seamless, warm, and memorable stay.
Departmental Support: Work directly alongside the Reception Manager to maintain high operational standards across the entire department. What We Are Looking For Essential Experience: Proven background in hotel reception within a high-standard or luxury hospitality environment. Core
Skills
Outstanding communication, strong organizational abilities, and a natural aptitude for guest service. Leadership Qualities: A friendly, approachable nature with the ability to inspire, motivate, and guide a team. Work Ethic: High attention to detail, strong problem-solving skills, and a passion for going above and beyond.
Whats on Offer Working for a high-profile, family-run luxury venue comes with exceptional perks, including: Facility Access: Use of on-site award-winning spa, championship golf course, and health club/gym facilities. Meals & Transport: Free meal provided on shift in the staff canteen, plus a subsidised shuttle bus running directly from Watford town centre.
Discounts: Generous staff discounts for you, your friends, and family on hotel stays, dining, and amenities. Relocation Support: Subsidised staff accommodation available if required. Career Growth: A structured pathway to progress your career within a prestigious 5-star hospitality environment.
How to Apply If you are an experienced hospitality professional ready to step into a supervisor role at a world-class venue, we would love to hear from you. Submit your CV today for immediate consideration.