Receptionist

Receptionist Location: Bishop's Stortford, HertfordshireSalary: £25,420–£27,500 per annum, DOE Contract: Full-time, permanent | Office-based Daniel Robinson & Sons is a long-established, family-owned independent funeral directors, proudly serving families and communities across Essex, Hertfordshire and the surrounding areas since 1892.

We understand that losing someone you care about is one of the most difficult experiences in life. Our role is to provide families with care, compassion and professionalism at every stage, and our people are at the heart of delivering that service.

We are now looking for an experienced Receptionist to join our Bishop’s Stortford office. About the role As our Receptionist, you'll be the first person a bereaved family meets and will play a vital role in creating a warm, welcoming and supportive experience.

This is much more than a traditional reception role. You'll combine front-of-house responsibilities with a varied administrative workload, coordinating appointments, handling enquiries, supporting Funeral Directors and liaising with a range of external contacts.

You'll need genuine warmth and emotional intelligence, alongside the ability to remain calm, organised and professional when dealing with sensitive situations and competing priorities. What you'll be doing Welcoming bereaved families, visitors and members of the public with warmth, dignity and discretion.

Handling telephone enquiries sensitively, including initial calls following a death. Managing appointments, viewings and chapel of rest arrangements. Coordinating diaries and information between families, Funeral Directors and third parties.

Liaising with clergy, celebrants, crematoria, cemeteries, doctors, coroners, florists and other suppliers. Preparing, completing and maintaining funeral paperwork and records accurately. Handling payments, invoices and account queries.

Managing incoming and outgoing post, emails and general correspondence. Ensuring reception, meeting rooms and public areas are maintained to an excellent standard. Providing wider administrative and branch support as required.

Handling highly sensitive information with absolute confidentiality and in line with GDPR and company procedures. Supporting local community activities, events and fundraising where required. The above gives a flavour of the role rather than a complete list of duties.

This is an advert, not a job description, and should not be considered exhaustive. A full job description will be provided at interview stage. What we're looking for

Essential

Proven experience in a front-of-house or receptionist role – this is mandatory. Excellent verbal and written communication...

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