Relationship Manager

About the job Gold Group is looking for an experienced Relationship Manager to take ownership of, develop and grow a key defence and aerospace client. This is a relationship and revenue-focused role for someone with proven defence recruitment experience who knows how to turn existing client relationships into long-term, profitable accounts.

You will be responsible for growing an existing account, increasing worker numbers, reactivating dormant contacts, developing new relationships and ensuring clients receive an exceptional level of service. If you are commercially minded, highly organised and enjoy building strong relationships with the defence and aerospace sector while driving measurable account growth, we would love to hear from you.

What you'll do Take ownership of an existing defence client and grow the number of workers, sites, divisions and vacancies supplied across them. Build strong, long-term relationships with contractors, developers, subcontractors and site teams, developing multiple contacts within each client to increase account penetration and reduce reliance on individuals.

Identify and reactivate dormant or underperforming areas. Generate warm new business through existing relationships, referrals, supply chains, group companies and site introductions. Understand each client's workforce requirements, operational pressures and future hiring needs, maintaining regular contact and proactively surfacing opportunities.

Arrange and attend regular client meetings and site visits. Identify opportunities to increase revenue, margin and overall account value. Work closely with BDMs and recruitment consultants to ensure effective handover and delivery, and take ownership of service issues when challenges arise.

Develop structured account plans for high-potential clients and prioritise time by account potential, revenue, margin and likelihood of growth. Maintain accurate CRM records, account plans and follow-ups, and monitor portfolio performance against agreed KPIs and revenue targets.

What we're looking for Some form of recruitment experience in the defence and aerospace sector is essential. Proven track record of managing, developing and growing defence client accounts, including increasing worker numbers, revenue and client spend.

Strong understanding of the defence recruitment market and experience managing multiple client relationships across a sizeable portfolio. Proven ability to identify and develop additional opportunities within existing accounts and to reactivate dormant or underperforming clients.

Commercially aware, with a strong understanding of revenue, margin and profitability. Excellent relationship-building and communication skills, confident dealing with decision-makers, commercial teams and site-level contacts.

Highly organised with excellent follow-through, comfortable using CRM systems to manage accounts, activity and pipeline. Resilient, se...

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