Restaurant Manager

Job Description Café Manager Norton's CaféLocation: Bickerdikes Garden Centre, LetchworthDepartment: Norton's CaféContract: Full-time, PermanentHours: 40 hours per weekJoin Our TeamAre you an experienced and enthusiastic hospitality professional looking to take the next step in your career?

Bickerdikes Garden Centre is seeking an exceptional Café Manager to lead Norton's Café a thriving and popular destination serving freshly prepared breakfasts, lunches, afternoon teas and cakes every day. This is an exciting opportunity for an experienced Café or Restaurant Manager who thrives in a fast-paced environment, enjoys leading a successful team and is passionate about delivering outstanding customer service.

We are looking for someone with energy, attention to detail and the vision to help drive the continued growth and success of our café through excellent leadership and innovative ideas. About UsEstablished in 1998, Bickerdikes Garden Centre is a proudly independent, family-run business with an excellent reputation for quality, service and value.

We aim to be the destination of choice for garden enthusiasts while offering an outstanding café experience for our loyal customers. Our values are built around trust and integrity, family, teamwork, accountability and retail excellence.

We believe in supporting our staff, encouraging personal development and creating a welcoming environment where people enjoy coming to work every day. What We OfferFree on-site parking15% staff discount in the Garden Centre25% staff discount in Norton's Café28 days' holiday, including Bank HolidaysRetail-style working hours with no evening shifts or split shiftsA guaranteed regular day off each weekEvery other weekend off (working a six-day week followed by a four-day week)The Garden Centre closes from 25th December until 2nd January, giving all staff a well-earned Christmas breakOpportunities for training and development within a supportive family businessKey ResponsibilitiesAs Café General Manager, you will be responsible for the day-to-day operation of Norton's Café, ensuring exceptional customer service, high food standards and strong team performance.

Your responsibilities will include

Leading and managing the front-of-house team on a daily basisMaintaining consistently high standards of food quality, presentation and customer serviceServing customers and ensuring every guest enjoys an excellent experienceBuilding strong relationships with customers to encourage repeat visitsRecruiting, training and developing new team membersMotivating, mentoring and supporting your team to achieve high performanceManaging staffing levels, rotas and day-to-day operational requirementsLiaising with wholesalers and suppliers regarding pricing, ordering and product rangesHandling customer enquiries and resolving issues professionallyMaintaining excellent housekeeping standards throughout the caféEnsuring full compliance with food hygiene, allergy legislation and Health & Safety regulationsSupporting the continued growth of the café through new ideas and continuous improvementEssential Skills & ExperienceWe are looking for someone who has: Previous experience managing a busy café, restaurant or hospitality venueExperience leading, motivating and developing a large teamA passion for delivering exceptional customer serviceExcellent communication and interpersonal skillsStrong organisational and leadership abilitiesA positive, professional and hands-on approachHigh standards of personal presentation and hygieneFlexibility to work retail hospitality hours, including weekendsEligibility to work in the UKQualificationsThe successful candidate should hold, or be willing to obtain, the following

qualifications

Essential

Level 3 Award in Supervising Food Safety in Catering (or equivalent)Food Allergy Awareness Training compliant with current UK legislationKnowledge and practical experience of Safer Food Better Business (SFBB)A sound understanding of current Food Safety and Health & Safety legislationDesirable: IOSH Managing Safely or equivalent Health & Safety qualificationIf you're passionate about hospitality, enjoy leading people and want to play a key role in one of Hertfordshire's busiest independent garden centre cafés, we'd love to hear from you.

Apply today with your CV and a covering letter to Mark Bickerdike telling us why you would be the perfect fit for Norton's Café at Bickerdikes Garden Centre.

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