Sales Account Administrator (Fixed Term Contract)
ITW ·
Job Description: Job purpose We are seeking a proactive detail-oriented Sales Account Administrator to support our EMEA sales team which will be for a 6 month fixed term this pivotal role you will manage the administrative functions that underpin our sales operations from order processing and Salesforce updates to customer communication and documentation handling.
If youre highly organised thrive under pressure and enjoy working cross-functionally with teams across Sales Service Finance and Logistics this could be the role for you. Key Tasks Responsibilities Support the EMEA sales team to achieve sales goals and customer satisfaction.
Manage order entry and update order progress via Salesforce (including MOCT creation in Agile) and order acknowledgement to customers. Maintain accurate records of leads prospects and sales campaigns in Salesforce. Coordinate with internal teams to communicate shipping details (ETA tracking) to customers.
Follow up on overdue payments and support after-sales customer satisfaction. Update and distribute the weekly Rolling Order Summary Sheet. Provide regular reporting on opportunities from Salesforce. Raise and process RMA requests concessions order amendments and warranty orders for sales.
Create and update customer accounts in IFS; complete supplier setup forms. Prepare basic quotations and provide lead times to support the sales cycle. Liaise with Service teams to ensure coordination on service-related orders.
Ensure all documentation (tenders contracts transactions) is accurately saved and managed. Collaborate with business teams in the USA UK Italy and Germany to ensure timely order processing. Support with agent commission forms.
Customer credit checks. Review customer terms and conditions on purchase orders in multiple European languages. Key Competencies skills Strong communication and interpersonal skills. Meticulous attention to detail with high levels of accuracy.
Assertive and confident when liaising with sales engineers and other stakeholders. Able to manage multiple priorities and work effectively under pressure. Collaborative mindset; team player with a proactive can-do attitude.
Highly organised and process-driven. Ability to confidently communicate and work with multilingual territories within Europe. Qualifications Minimum of 3 years experience in sales administration customer service or office support.
A level NVQ or equivalent qualification. Strong Microsoft Office skills (Excel Outlook Word); experience with Salesforce systems and ERP systems (e.g. IFS Agile) is a plus. Performance Metrics Order Processing accuracy 100% of customer orders processed within 24 hours of receipt (with complete documentation).
Error rate in order entry 1% per month. Order confirmation sent to customer within 1 working day of order entry. Financial / Payment Support Follow-up on 100% of overdue payments weekly with clear documentation of escalation or resolution.
Documentation and reporting Weekly Rolling Order Summary sent on schedule 100% of the time. RMA concession or amendment requests actioned within 48 hours. All new customer account setups completed within 2 business days of request.
Responsiveness and Communication Customer and internal team queries responded to within 1 business day. 100% of orders requiring coordination with Service team communicated at least 5 days in advance of delivery/site visit.
No overdue requests 2 business days from the sales team without follow-up. Required Experience: Unclear Seniority Employment Type : Full-Time Experience: years Vacancy: 1