Sales Administrator

Inside Sales Administrator Location: Elland, West Yorkshire Salary: £13.46–£14.42 per hour Hours: Monday–Thursday, 8:30am–5:00pm | Friday, 8:30am–4:00pm About the Role We are recruiting for an Sales Administrator to join an established and growing business based in Elland.

This is a great opportunity for someone who enjoys working in a fast-paced sales environment, building customer relationships and keeping orders running smoothly from enquiry through to delivery. Working closely with the sales team, production, supply chain and Account Managers, you will play a key role in ensuring customer enquiries are handled promptly, quotations are accurate and orders are processed efficiently to meet customer expectations.

The ideal candidate will be highly organised, detail-oriented and confident communicating with customers over the phone and by email. You will also be comfortable managing competing priorities and keen to develop your knowledge of technical products.

Key Responsibilities Processing customer orders accurately and efficiently, ensuring all product specifications and requirements are correct. Preparing quotations and pricing orders using established price lists and systems.

Responding to customer enquiries by phone and email, providing updates on order progress and delivery timescales. Building and maintaining strong customer relationships through professional and proactive communication. Liaising with production, supply chain and Account Managers to ensure orders are fulfilled within agreed lead times.

Monitoring stock availability and production capacity, escalating any potential delays or issues. Maintaining accurate customer records and order information across internal systems and CRM platforms. Handling customer queries, order chasers and complaints in a calm and professional manner.

Identifying opportunities for repeat business and additional sales, passing these on to the relevant Account Manager. Supporting continuous improvements to sales administration processes and ways of working. Skills and Experience Previous experience in sales administration, sales support, customer service or order processing.

Strong attention to detail and a high level of accuracy when working with orders, quotations and customer information. Excellent communication and customer service skills. Good organisational skills, with the ability to prioritise a busy workload and meet deadlines. Confident using computer sys...

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