Sales Host

Overview

In this role you drive membership growth and retention by delivering outstanding experiences to members and prospects. You represent the brand with energy, guiding tours, handling queries and converting interest into memberships. You work closely with the club team to hit sales and retention targets while supporting guest engagement and club initiatives. This is a fast-paced, customer-focused position in a growing fitness business with clear opportunities for career development. You will help shape member journeys and contribute to a high-performance culture.

Pay / Benefits

• Free Everlast Gyms membership
• 20% colleague discount across Frasers Group brands
• Eligibility for the Everlast Gyms Monthly Champions recognition programme
• Opportunities to deliver Personal Training sessions outside contracted hours
• Training and development opportunities to support career progression
• Opportunities to gain experience delivering Group Training classes

Responsibilities

• Drive membership sales, renewals, upgrades and additional spend
• Conduct tailored club tours aligned to individual fitness goals
• Use questioning, rapport-building and objection handling to convert prospects
• Follow up on enquiries to maximise conversion
• Build relationships to improve retention and engagement
• Support achievement of sales and retention targets
• Provide a friendly, professional environment for members and guests
• Handle member queries and promote available products and fitness solutions
• Support club initiatives, events and member engagement
• Utilise CRM and membership systems to manage enquiries and member data
• Assist with day-to-day club operations and maintain standards

Key requirements

• Passion for fitness, customer service and sales
• Strong communication and relationship-building skills
• Positive, confident and outgoing personality
• Target-driven with a results focus
• Strong organisational and administering abilities
• Ability to work independently and in a team
• Flexible working hours including weekends and Bank Holidays
• Desirable: experience in sales, hospitality, retail, leisure or customer service
• Desirable: experience meeting sales or performance targets
• Desirable: knowledge of membership sales or retention principles
• Desirable: experience using sales, booking or membership systems
• communication
• relationship-building
• customer service
• CRM systems
• membership systems
• sales systems

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