Sales Operation Analyst

Sales Operation Analyst (Temporary Contract) Our client, a prominent player in the Life Sciences sector, is seeking a dynamic and detail-oriented Sales Operation Analyst to join their team on a temporary basis for a 12-month contract.

This exciting opportunity offers a competitive hourly rate of £40.00 and a chance to make a significant impact within the organisation. The role is full-time working 37.5 hours per week.

Key Responsibilities

As a Sales Operation Analyst, the successful candidate will play a pivotal role in supporting users of the SalesForce.com system. Responsibilities include: Data Stewardship: Ensuring user data is enriched, de-duplicated, and maintained to uphold data hygiene standards.

User Support: Providing day-to-day assistance to the CRM user community while collaborating with software development and technical teams to facilitate requirements and support. Requirements Capture: Engaging with both business and IT stakeholders to gather and document business specifications.

Leadership: Guiding super users in navigating changes, resolving issues, and implementing improvements that align with CRM goals. Dashboard Creation: Developing and maintaining high-quality operational dashboards, data reports, and analyses to aid decision-making.

Training: Conducting training sessions for small groups via web platforms. Documentation: Recording data and system improvements or change requests, ensuring effective communication of updates within the region. Testing: Performing rigorous testing on issues and enhancements to ensure seamless functionality.

Collaboration: Working closely with system collaborators from all divisions and supporting CRM projects as required. Ticket Support: Addressing user-submitted tickets related to SalesForce.com.

Qualifications

A Bachelor's Degree from an accredited institution is preferred; equivalent experience will also be considered. 1-2 years of experience with Salesforce.com, CPQ, and Power BI is strongly preferred. Familiarity with eliciting user information to enhance SalesForce.com functionality.

Experience in a Scientific or Pharmaceutical environment is advantageous. Knowledge, Skills, and Abilities: SFDC Business Analyst or Administrator certification is desired, with AI certification being a plus. A results-oriented mindset coupled with exceptional attention to detail.

Proven experience in leading projects and managing timelines effectively. Strong written and verbal co...

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