Sales Operations Team Leader

Overview

In this role you lead a Sales Operations team to deliver outstanding customer outcomes and operational excellence. You will work closely with the Sales Operations Manager to guide and develop your team, manage priorities, and uphold high service standards. The position emphasizes collaboration, trust, and clear communication within a values-driven culture. You’ll act as a subject-matter expert, drive KPIs, and shape cross-functional relationships to propel customer success and business performance.

Pay / Benefits

• Hybrid working
• Private healthcare
• matched pension
• enhanced parental & family leave
• moments that matter paid time off
• diversity and inclusion initiatives

Responsibilities

• Plan workloads and priorities to keep the team organized and effective
• Role-model Sales Operations excellence and meet targets and KPIs
• Monitor customer SLAs across orders, quotes, and queries
• Be the subject-matter expert for relevant systems and tools
• Support Sales Operations training, onboarding, and induction activities
• Assist with delivery and administration of sales incentives
• Serve as first point of contact for internal and customer escalations
• Build strong relationships with Internal Sales Management
• Coach, guide and motivate team members
• Deputise for the Sales Operations Manager when required

Key requirements

• Strong time management and prioritisation skills
• Experience building effective relationships with coworkers and customers
• Previous experience working with a CRM system
• Excellent organisational skills with attention to detail
• Confidence working with numbers and operational metrics
• Professional and confident telephone manner
• Customer-focused, target-driven mindset
• Understanding of sales and operational processes
• Clear and effective communication (written, verbal, and face-to-face)
• Strong people engagement and coaching capability
• relationship building
• communication
• coaching and mentoring
• CRM system experience
• familiarity with operational metrics and reporting
• systems and tools expertise

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