Sales Support Coordinator - £29,000 - £32,000 A Year

Sales Support CoordinatorNG8, Nottingham 8:00am – 5:00pm Monday – Friday £29,000 - £32,000 Looking for someone to start asapJob Purpose To provide efficient and accurate quotation, order processing and customer support within an engineering sales environment, ensuring a high standard of service delivery from enquiry through to order fulfilment.

The role is responsible for preparing timely and commercially sound quotations aligned with customer requirements and company pricing strategies, while maintaining strong communication with customers, internal teams and external sales representatives.

The position plays a key part in converting enquiries into confirmed orders. A core focus is to maintain strong customer relationships by delivering clear communication, resolving queries promptly and providing reliable updates on order and quote status.

In addition, the role contributes to continuous improvement of quoting and order processes, ensuring efficiency, accuracy and profitability targets are met. Job Responsibilities Prepare accurate and detailed quotes for products and services based on customer requirements and specifications, and update the stock card accordinglyWork with other departments to gather information needed for complex or customised quotesRespond to all sales inbox enquiries within one hour to confirm receipt and request any additional information needed to prepare the quoteComplete all quotes as quickly as possible while maintaining both customer and company standardsEnsure all quoted prices follow current customer-specific pricing, discount structures and profit margin targetsConvert quotations into sales orders accurately and promptly, ensuring smooth progression from order to delivery and always adding one additional day to the expected delivery dateCommunicate directly with customers by phone or email when needed to confirm requirements or provide information such as lead timesResolve customer issues where possible and escalate unresolved matters to the appropriate departmentSupport the external sales team with quote requests, status updates and clarificationsCommunicate clearly with external sales to fully understand customer needs and ensure quotes meet agreed requirementsMaintain accurate records of all quote requests, specifications, revisions and approvalsTrack and document follow ups and feedback on quotes and use this information to improve future quoting accuracy and processesTake part in regular reviews of quoting procedures to identify improvements in accuracy and efficiencySkills Required Strong written and verbal communication skillsExcellent organisation and time managementHigh attention to detail and accuracyProficient in Microsoft Office (especially Excel)Good customer service skillsAbility to work under pressure and prioritise tasksProblem-solving skillsTeam player with a proactive approachEMA25

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