SC Cleared ServiceNow Technical Lead - Warwick

SC Cleared ServiceNow Technical Lead - SAM Pro/HRSD/Oracle - Warwick Location: Working in site in Warwick twice a week Rate: £545 per day - Inside IR35 Duration: 12 months, with a strong likelihood of extension Security Clearance: Active SC Clearance mandatory Contract Type: Contract The Opportunity We are currently seeking an experienced SC Cleared ServiceNow Technical Lead to join a major enterprise programme, taking ownership of ServiceNow platform operations, technical governance and production stability. *Candidates applying must have Active SC Clearance* This is a senior, hands-on technical leadership position, with a particular focus on ServiceNow Software Asset Management Professional (SAM Pro) .

You will act as the technical authority and primary escalation point, overseeing complex incidents, production issues, technical designs and platform enhancements across SAM Pro, HRSD, ITSM, IRM and SecOps. You will also play a key role in ensuring software licensing compliance, maintaining platform stability and providing technical oversight of offshore delivery teams.

Mantory Requirements Valid SC Security Clearance. Extensive ServiceNow SAM Pro production support experience Major incident leadership experience. Technical design authority experience. HRSD/ITSM platform support experience.

Offshore team leadership experience. Essential Skills & Experience Extensive hands-on experience with ServiceNow SAM Pro , particularly within enterprise production support environments. Strong experience managing major incidents, including P1/P2 escalations and root cause analysis.

Proven technical design authority experience, including reviewing and approving solution designs. Experience supporting ServiceNow HRSD and ITSM modules, ideally alongside IRM and SecOps. Experience leading offshore technical teams and overseeing development quality and production releases.

Strong understanding of software asset management, licensing compliance, ELP calculations, software normalisation and reconciliation. Experience with enterprise software licensing, including Oracle, Microsoft, VMware, IBM and Adobe.

Excellent stakeholder management, communication and technical leadership skills. Desirable Experience Strong Oracle SQL and PL/SQL troubleshooting capabilities. Experience investigating complex data integrity, reconciliation and integration issues.

Oracle licensing and compliance expertise. Experience supporting large-scale enterprise ServiceNow environments. Key Responsibilities You will lead technical triage and resolution of major incidents,...

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