SC Eligible ServiceNow Technical Lead - Warwick

Job Title: SC Eligible ServiceNow Technical Lead - Warwick Location: 2 days a week onsite in Warwick Salary/Rate: £500- £545 a day Inside IR35 Start Date: End of November Job Type: Initial 12 Month Contract SC Cleared Eligible Senior Technical Lead - ServiceNow SAM Pro - 2 days onsite in Warwick Candidates applying MUST have strong hands-on experience in BAU/support activities and development activities.

Company Introduction We have an exciting opportunity available with one of our leading clients, who are looking for an experienced SC Eligible Senior Technical Lead to join their team on a contract basis. This is a key technical role focused on ServiceNow SAM Pro, platform stability, technical governance and production support within a complex enterprise environment.

Job Responsibilities/Objectives As a Senior Technical Lead, you will act as a technical authority and escalation point for the ServiceNow platform, with a particular focus on SAM Pro and software licensing. You will lead complex technical issues, provide design assurance and ensure high-quality delivery across UK and offshore teams.

Lead technical triage and resolution of major incidents, problems and complex production defects across SAM Pro, HRSD, ITSM, IRM and SecOps. Provide hands-on SAM Pro production support, including Effective License Position (ELP) calculations, software normalisation, reconciliation, entitlements and compliance reporting.

Act as technical design authority, reviewing solution designs, code, update sets and releases while enforcing ServiceNow best practices and an out-of-the-box-first approach. Lead Root Cause Analysis (RCA) and drive improvements to platform stability, performance, data quality and compliance.

Provide technical leadership to offshore teams, reviewing development quality, testing evidence and deployment readiness. Support software licensing compliance across major publishers including Oracle, Microsoft, VMware, IBM and Adobe.

Required Skills/Experience The ideal candidate will have the following: Experience supporting ServiceNow SAM Pro in enterprise production environments. Strong hands-on expertise in ELP calculations, software normalisation, discovery reconciliation, entitlements, publisher packs and software compliance.

Proven experience leading P1/P2 incidents, technical triage and Root Cause Analysis. Strong ServiceNow technical design, governance and platform architecture experience. Experience supporting ServiceNow HRSD and ITSM. Experience providing technical leadership to o...

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