Scheme Manager
Hedyn · Abergavenny, Wales ·
Vacancy: Scheme Manager (35hrs) Contract Type: 12 month FTC (Maternity Cover) Closing date: Monday 14 September Shortlisting: Wednesday 16 September Interview date: Wednesday 23 September (if you will be unavailable on this date, please give advanced notice) Salary: £29,139.77 About the vacancy: We're looking for a caring, proactive, and customer-focused Scheme Manager to provide maternity cover for 12 months, supporting residents at Victoria Court and Bailey Court in Abergavenny.
In this rewarding role, you'll deliver high-quality housing management services, support resident wellbeing, promote a thriving community environment, and ensure schemes are safe, welcoming, and well-managed. You'll work closely with residents, colleagues, and external partners to help people maintain their independence and enjoy positive living environments.
A full driving licence and access to your own vehicle are essential as you'll be required to travel between schemes and other locations as needed. Specifically, in the role
you will
Provide high quality housing management services, responsible for letting sheltered housing properties including advertising vacancies, shortlisting applicants, carrying out home visits to prospective residents, offering properties and signing up new residents Manage empty homes at sheltered housing schemes, including end of occupation contract arrangements, and liaising with Hedyn`s Property & Place team regarding inspections and works being undertaken Liaise with colleagues, including the Income & Inclusion Team regarding rent account queries from residents Monitor and address issues relating to the general conduct of contract holders, referring cases to, and working closely with the anti-social behaviour team where cases require legal action or additional support is needed.
Update property and contract holder records on Hedyn's housing management IT system to ensure accurate and up-to-date information is recorded Maintain accurate and up-to-date files of ongoing cases and actions taken Ensure the health and safety of residents and visitors to sheltered housing by completing and maintaining contract holder records and testing emergency systems as required by Hedyn`s policies and procedures Welcoming an...