Security Officer

Anti-Social Behaviour Officer - Harlow, Essex. Job Overview We are seeking an Anti-Social Behaviour (ASB) Officer to join our team. The successful candidate will be responsible for conducting patrols on trains and station platforms across the Greater Anglia line.

You will work as part of a two-person patrol team, following daily patrol plans provided by the Operations Manager. All shifts will start and finish at Harlow Town Station. Key Responsibilities Patrol trains and station platforms as part of a two-person team.

Travel along the Greater Anglia line in accordance with operational patrol plans. Provide a high standard of customer service to passengers. Monitor and identify anti-social behaviour and other incidents. Remain alert to situations that may escalate quickly, including potential criminal activity.

Identify and respond appropriately to medical emergencies. Communicate effectively with passengers, colleagues and relevant stakeholders. Deal with challenging situations in a calm and professional manner. Complete detailed and accurate incident reports and daily logs.

Follow instructions and operational procedures provided by the Operations Manager. About You The ideal candidate will have: Excellent verbal and written communication skills. Strong customer service skills. The ability to remain calm and professional under pressure.

Good observation and situational awareness. Confidence when dealing with members of the public and challenging situations. The ability to recognise potential risks and escalating incidents. Strong written skills and the ability to produce detailed reports.

The ability to work effectively as part of a team. A reliable, professional and responsible approach to work. Working Pattern Tuesday to Saturday – 5 working days per week 12:00- 00:00

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