Security Service Engineer

Why Work for us?

We offer the ultimate platform for career growth at Vindex with an array of opportunities. Along with excellent career progression, you will enjoy:

Competitive salary with exceptional earning potential

Optional overtime

Generous callout payments – the best in the industry

Pension matching up to 7%

25 days holiday plus bank holidays

Company vehicle, uniform, PPE, tools, and continuous training provided

Industry-leading Health & Safety and employee assistance programs

Newly introduced Engineering career ladder for career progression opportunities

Average team member tenure of over 20 years

Become a valued member of our Winning Team

Staff referral scheme up to £2,000.00

Rewards & recognition programs

Role Overview:

To maintain strong relationships with our blue chip customers and the maintenance/servicing of their CCTV and Access Control systems; there may be a small element of some installation/commissioning work. This role will involve visiting customer sites and requires the successful applicant to be customer-focused.

The individual must work as part of a team and interact with colleagues, clients, and other trades professionally, presenting a positive image of the Company. The Security Engineer will report to the Service Delivery Manager and will involve close liaison with the Customer Service Team.

Most importantly, the successful applicant will want to improve their skills, seek training on new and existing Enterprise solutions, and develop a career.

Main Responsibilities:

Managing paperwork

Ensuring customer expectations are met

Managing workload

Achieving company KPIs for attendance in line with the clients’ Service Level Agreements

Teamwork and collaboration

Problem solving

Customer service

Understanding and meeting guidelines and standards of work expected by JCI / ISSG

Maintaining a professional appearance and manner to promote the image of the Company

Setting a good example to colleagues by observing all company rules and regulations

Completing necessary Company documentation punctually and in accordance with guidelines

Observing and adhering to company health & safety guidelines

Preferred qualifications: CCure and Genetec are not essential but strongly preferred; however, if you have worked on other security systems and can demonstrate the aptitude to learn, we would invest in the necessary training.

Experience: At least three years’ experience within the Security Industry working on CCTV, Access Control and Intruder Systems.

Skills:

Experience in the Security/CCTV/Access Control sector

Analytical and Diagnostic Skills

Planning

Communication skills, both verbal and written

Time keeping

Flexible approach to work and willingness to work extra hours as required, including occasional out-of-hours/weekend call-outs

Commitment to delivering excellent customer service

Team Player with the desire to share knowledge in a team environment

Self-motivated and confident

Practical and highly adaptable

Cooperative and helpful at all times

#RMDFL

Report this job