Senior 2nd/3rd Line Support Engineer – Projects

Senior 2nd/3rd Line Support Engineer – Projects Salary: up to £48,000 Company: Microsoft Focused - Managed Service Provider (MSP) Location: Field-based across Hertfordshire, Essex and Northeast London / Home-based Description: An established MSP is looking for an experienced Senior 2nd/3rd Line Support Engineer to join its technical team.

The role is primarily project-focused, delivering Microsoft 365 projects across a varied client base. You'll take ownership of projects from initial planning through to implementation and handover, alongside providing 2nd line support when required.

This is a hands-on, client-facing position, with approximately 80% of your time spent visiting client sites.

Key responsibilities

Project Delivery: Managing technical projects from initial planning through to implementation and client handover. Microsoft 365 Security: Hardening client tenants, implementing Conditional Access, MFA and Entra ID policies.

Intune & Device Management: Building and managing Intune environments, including device enrolment, compliance and configuration. Cybersecurity: Configuring Microsoft Defender and implementing wider security improvements.

SharePoint Migrations: Delivering SharePoint and OneDrive migrations from traditional file servers. Microsoft 365 Support: Supporting Exchange Online, Teams, SharePoint and wider cloud technologies. 2nd/3rd Line Support: Assisting with escalated tickets and general technical support when required.

Client Engagement: Managing client communication, project documentation, training and handovers.

What We're Looking For

3+ years' experience within an MSP or multi-tenant Microsoft 365 environment. Strong experience delivering Microsoft 365 projects from start to finish. Good knowledge of Entra ID, Conditional Access, Intune and Microsoft Defender.

Hands-on experience with SharePoint and OneDrive migrations. Working knowledge of Exchange Online, PowerShell and Microsoft Graph. General 2nd line support knowledge across Windows, networking and hardware. Confident communicating with clients and managing projects independently.

Full UK driving licence and own vehicle essential due to regular client-site visits. ...

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