Senior Account Manager - Payroll & HR Services

Reference: 4823029Job ID: 5411199Posted: 2026-08-24Closing date: 2026-11-22Location: CardiffSalary: 60-80,000 per annumJob type: PermanentWorking pattern: Full timeIndustry: Business or Management Consultancy / PayrollCompany: HaysConsultant: Emma LewisHays office: Cardiff — 1st Floor, 5 Callaghan Square,Phone: 01792642042Email: Emma.

Lewis@hays.comSenior Account Manager - Payroll & HR ServicesPermanent and Full timeRemote working (with occasional travel)60-80,000 per annumI'm partnering with a leading business services organisation embarking on the mobilisation of a major outsourced HR and Payroll contract.

This is a rare opportunity to join an organisation at the very beginning of a significant transformation programme, shaping the service before taking ownership of its long-term success. You'll support the implementation, develop the operational structure, build senior stakeholder relationships and ultimately take strategic ownership of a large, complex account with significant visibility across both client and partner organisations.

This is a role for someone who enjoys creating, influencing and leading rather than simply maintaining the status quo. The OpportunityJoining during the mobilisation phase, you'll work alongside project, operational, technology and commercial teams to ensure the service is fully prepared for launch.

Following implementation, you'll become the senior relationship lead, responsible for operational performance, commercial success and the ongoing development of the partnership. You'll oversee service delivery through an established leadership structure, manage senior stakeholder relationships and drive continuous improvement across a large-scale Payroll operation.

Key ResponsibilitiesLead the mobilisation and implementation of a major outsourced Payroll and HR serviceDevelop and embed operational structures, processes and governance frameworksBuild and lead a team of operational leadersAct as the senior relationship owner for key client stakeholdersEnsure contractual deliverables and service commitments are achievedDrive service improvement, customer satisfaction and operational excellenceOversee commercial performance, budgeting and profitabilityManage risk, compliance and governance activitiesIdentify and develop opportunities for future account growthProvide strategic leadership across a complex, multi-stakeholder environmentAbout YouWe're interested in speaking with commercially minded leaders who have experience operating within outsourced services, shared services, managed services or complex operational environments.

You will likely bringExperience managing large-scale client accounts or service contractsStrong commercial and financial acumenExperience leading operational teams through managersExceptional stakeholder management and relationship-building skillsA track record of delivering service improvements and business growthStrong governance, reporting and contract management experienceThe credibility and presence to engage with senior executives and strategic partnersDevelop strategic account plans, identifying opportunities to strengthen and expand the client relationshipExperience within payroll, HR outsourcing, shared services or managed service environments would be advantageous.

However, we're equally keen to hear from candidates who have successfully managed large-scale service contracts in other sectors and can demonstrate previous hands-on payroll and HR experience. Why Apply? This is an opportunity to build a client account at its most exciting stage.

You'll have the chance to influence how the service is built, establish long-term client relationships and shape the future direction of a strategically important account. For the right individual, it offers a unique blend of operational leadership, commercial responsibility and high-level stakeholder engagement.

If you're looking for a role where you can genuinely make an impact rather than simply inherit an account, we'd welcome a confidential conversation. For further information, please apply in confidence and call Em Lewis on 01792 642 042. #4823029 - Emma Lewis

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