Senior Claims Handler

Job Description IntroductionAt Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, its our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in peoples lives.

It takes empathy, precision, and a strong sense of partnershipand thats exactly what youll find here. Were a team of fast-paced fixers, empathetic experts, and outcomes drivers people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, youll play a vital role in helping businesses and individuals move forward with confidence. Here, youll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.

Because when youre here, youre part of something bigger. Youre part of a team that shows up, stands together, and leads with purpose. OverviewStrata Solicitors, Gallagher Bassetts in-house law firm, are looking to appoint a Senior Technical Claims Handler to join their growing team.

This role will suit an experienced handler with a strong technical background in large loss Personal Injury claims (exceeding £100k), looking to play a key role in complex case management and technical leadership. The role can be aligned to either our Blisworth or Tamworth office, with home working flexibility and ad hoc travel to the office as required.

How you'll make an impactYou will take full ownership of a portfolio of high-value, complex Personal Injury claims, managing cases through the pre-litigation stage and driving strategy to achieve the best possible outcomes for clients.

Alongside your caseload, you will act as a technical specialist, supporting colleagues and contributing to continuous improvement across the team. Manage a caseload of large loss Personal Injury claims (£100k+), from initial notification through to settlementDevelop and execute strategy on liability and quantum, achieving cost-effective and timely outcomesAct as a technical referral point, providing guidance on complex claims and improving team capabilityMaintain accurate reserving, MI, and file management in line with SLAs and best practiceBuild strong relationships with clients, insurers, and panel solicitors, attending review meetings where requiredSupport leadership with process improvement, technical excellence, and service deliveryAbout YouProven experience handling high-value Personal Injury claims (£100k+) is essentialStrong background in third-party claims within a legal, insurance, or TPA environmentConfident managing complex liability and quantum discussionsWorking knowledge of CPR and relevant case lawExperience across EL/PL, credit hire, or property claims is beneficial (but can be developed)Strong communicator with the ability to influence, advise, and build relationshipsEligible to work in the UK.#LI-PH1#LI-hybridCompensation and benefitsAt Gallagher, we believe supporting our colleagues goes far beyond the role itself.

For more information, visit our Benefits page. Competitive compensationComprehensive benefits programs designed to support your well-beingCareer development opportunities and ongoing learningA collaborative, people-first culture with accessible leadershipThe opportunity to do meaningful work with global reach and local impactAt Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesnt align perfectly, we encourage you to join ourTalent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if youre in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch.

We will also offer reasonable adjustments to the recruitment process if required, so please let us know .Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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