Senior Cloud Engineer

A well-established MSP have a new position for a Senior Cloud Engineer to join them at their offices in SW19.

Key Skills: Senior Cloud Engineer, sharepoint, FortiGate
Location: London, SW19 3BX
Travel: Occasional when required
Salary: Circa £45,000 – £48,000

As Senior Cloud Engineer you will be responsible for delivery of expertly configured cloud solutions (mainly sharepoint) and conditional access to ensure our clients can work safely with mainly Microsoft technologies.

Technical Skills

• Sharepoint creation and privilege management
• Ability to track and remediate compromised accounts.
• Working knowledge of a leading firewall vendor (FortiGate ideal)
• MDM skills
• O365 conditional access
• Knowledge of Power BI, PowerShell an advantage.
• Update Security and Network information to accurately account for changes in infrastructure
• Test and rollout updates to firewalls and routers.

Operations

• Create scripts to improve cloud deployment and reporting mainly in sharepoint.
• Be a dedicated support point for detailed firewall questions.
• Ensure good working knowledge of cloud infrastructure and monitoring tools across the team.
• Work effectively with external suppliers who are used to delivering elements of the service

Customer Service

• Build good trust-based relationships with key customers & customer groups when providing support needs. Ensure that two-way feedback is developed relating to our products and services, current customer priorities, challenges and requirements.
• Ensure that a strong customer service ethos is provided.

Key Experience required

• Quality experience on a support helpdesk with a variety of technologies (MSP ideal).
• Certifications or demonstration that you have shown the initiative to broaden your horizon of technical knowledge.
• Standard work hours of 40 hours a week between core hours of 09:00 to 17:30. With a 4 week rotate to cover 8.00 start and Saturday emergency cover once a month for two key clients. Office based. A level of travel and working from other customer or client locations may be required from time to time.

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