Senior Cloud Operations Engineer

Our client is an accounting and business software company. The Cloud Operations DevOps teams are responsible and accountable for our client's online Product portfolio. The teams ensure our Products and Services are constantly available for our customers to use to run their businesses.

A Cloud Operations Engineer participates in bridging the technical gaps between Development and Operations by deploying, administering, improving infrastructure, and improving automation using cloud technologies. The Cloud Operations Engineer is responsible for working in their team, ensuring their Products and Services remains available, secure and performant.

The Senior Cloud Operations Engineer has deep understanding and experience of working in a DevOps or SRE environment. They have demonstrated automation experience and multiple CI/CD implementations, working closely with product delivery teams, influencing their approach and design by deploying, administering, monitoring, and improving their service.

Proactively, they will identify direct and indirect key partnerships required for each assigned project and/or operational deliverable and ensure their participation. This is a 24/7 operation that requires the Senior Cloud Operations Engineer to lead and resolve any service incidents that may arise and drive root cause analysis.

Ability to quickly analyse, assess and contribute to technical decisions is key to the senior role. *** Please note that this role is hybrid and will require you to work 3 days a week from our Newcastle office. *** Key accountabilities and decision ownership: Take personal accountability for their products so that they remain available, secure and performant Use technology and knowledge to design and implement solutions and services to simplify customer experience, mitigate risk, improve usability and to impact our client's goals Full understanding of operational risk and accountability for delivering an excellent service to our customers Managing stakeholder expectations, ensuring accountability for all team members, making, and influencing decisions Drive best practices in CI/CD and product delivery pipeline The promotion of a DevOps/SRE culture and adoption of CI/CD principles throughout the organization Participate and run global initiatives Create, maintain, administer, and enhance cloud environments, ensuring they are secure and scalable, to satisfy operational requirements Ensure that any key non-functional requirements around availability, security and performance are met before any product is made available to customers Defining key metrics/logging and implement tooling that will provide all key stakeholders with information that will help identify improvements to the service on behalf of the customer Closely co-ordin...

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