Senior Fraud Manager, Client Connectivity
HSBC · London, England ·
If youre looking for a career that will help you stand out join HSBC and fulfil your potential - whether you want a career that could take you to the top or an exciting new direction we offer opportunities support and rewards that will take you further.
Were one of the largest banking and financial services organisations in the world with a network that covers more than 50 countries and territories. We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people fulfil their hopes and realise their ambitions.
Were currently seeking an experienced professional to join our Global Payments Solutions team in the role of Senior Fraud Manager Client Connectivity. Youll play a key role in developing and implementing a Fraud strategy across the Digital Channels for Global Payments Solutions as well as influencing functional stakeholders by incorporating Fraud controls in business initiatives delivering under Agile ways of working and improving client experience.
As an HSBC employee in the UK youll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees enhanced maternity and adoption pay and support when you return to work and a contributory pension scheme with a generous employer contribution. In this role
you will
Manage the payments fraud risk virtual business teams working closely alongside customer authentication and security teams Be a member of the change reviews to provide payment fraud views focusing on mitigation and improving the client experience on our digital channels Work with business product owners IT and Operations teams to identify channel payment fraud risk controls and ensure implementation Promote payment fraud risk awareness to internal staff and customers by doing presentations and panel discussions Provide thought leadership and facilitate proactive and effective identification and management of Payment Fraud requirements using Agile ways of working Develop a framework to proactively identify channel and user payment fraud controls in new products implemented by us and challenge existing approaches Develop and execute a system to effectively and efficiently track applicable Channel Payment Fraud requirements associated with business initiatives and related implementation decisions To be successful in this role you should meet the following
requirements
Have led and managed multiple virtual global teams of different sizes to complete mission critical and tight incidents and projects A deep knowledge in Authentication and Payment Fraud along with strong knowledge of emerging threats and industry solutions available Experience in interpreting advising and applying Payment Fraud or Authentication controls in Digital first transactional banking solutions Experience in Agile ways of working Ability to both grasp the big picture and have rigorous attention to detail Ability to influence a diverse group of stakeholders and management and demonstrate strong collaboration skills across our organisation Strong problem-solving skills with a results-oriented mindset Opening up a world of opportunity.
Being open to different points of view is important for our business and the communities we serve. At HSBC were dedicated to creating diverse and inclusive workplaces - no matter their gender ethnicity disability religion sexual orientation or age.
We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess please get in touch with our Recruitment Helpdesk: Email: Telephone: 44 Required Experience: Manager Employment Type : Full Time Experience: years Vacancy: 1