Senior IT Support Engineer

Senior IT Support Engineer - MSP Huddersfield | On-site £30,000-£35,000 DoE + Benefits A well-established and growing MSP based in Huddersfield is looking for a technically strong and client-focused Senior IT Support Engineer to join their close-knit service desk team of 5.

This is a great opportunity for someone with solid 2nd/3rd line experience who wants real variety, ownership of complex tickets, and a genuine route to develop within a stable, respected MSP.

What You'll Be Doing

Deliver 2nd/3rd line support resolving escalated tickets from the wider service desk. Administer and troubleshoot Windows Server environments, Active Directory, and Microsoft 365. Support and maintain Hyper-V virtualised infrastructure.

Configure and manage networking equipment, with a focus on WatchGuard and Draytek firewalls. Support LAN/WAN setups, VPNs, Wi-Fi solutions, and general network infrastructure. Monitor and maintain client infrastructure via RMM platforms, including patching and backup verification.

Support Anti-Virus/Anti-Malware tooling, with exposure to SentinelOne beneficial. Provide support across Windows and Mac environments (Mac exposure a bonus). Maintain accurate documentation and reporting, and mentor junior members of the service desk where needed.

What You'll Bring: Proven 2nd/3rd line experience within an MSP environment. Heavy server experience, with strong Windows Server and Hyper-V knowledge. Solid Microsoft 365 administration experience (Exchange Online, Azure, SharePoint).

Strong networking knowledge - firewalls, routing, VPNs, DNS, IP, topology. Experience with WatchGuard and/or Draytek firewalls highly advantageous. Exposure to SentinelOne or similar EDR/AV platforms beneficial. Exposure to Mac OSX support beneficial.

Excellent troubleshooting, communication, and organisational skills. Ability to manage own workload and prioritise effectively. Relevant certifications (Microsoft, CompTIA, WatchGuard etc) are a plus. What's on Offer: Salary £30,000-£35,000 (depending on experience) Working hours 8:15am-5:15pm, Monday-Friday 22 days holiday + bank holidays, rising to 25 with length of service Workplace pension scheme Company-funded industry qualifications and ongoing training Free car parking, close to town centre / bus and train stations A stable, supportive team environment within an accredited, well-respected MSP Interested? Don't worry if your CV...

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