Senior IT Support Engineer II

Overview

In this role you’ll support Box’s global end-user community by resolving a wide range of IT issues and enabling productive work across offices worldwide. You’ll lead cross-functional efforts, mentor peers, and help shape IT services to scale with a fast-growing, AI-enabled environment. You’ll work closely with Facilities, Engineering, and Security to maintain seamless technology experiences. This is an opportunity to impact how Box employees collaborate and perform through robust, user-centric IT support.

Pay / Benefits

• pension
• medical and dental coverage
• 25 days vacation plus birthday off
• subsidized gym membership
• free lunch and daily food options

Responsibilities

• Troubleshoot and support mobile, desktop, audio/video, and peripherals for end users
• Manage procurement, assets, and software inventory
• Collaborate across departments (Facilities, Sales, Engineering, Information Security, Enterprise Team) to align IT services
• Coordinate IT communications between headquarters and remote offices
• Perform system imaging, configure applications, and enforce security policies
• Provide daily onsite office support

Key requirements

• 5+ years in an IT Support role
• Windows and OSX operating systems knowledge
• Lenovo and Apple hardware knowledge
• Foundational networking concepts
• Okta and IAM concepts (SSO, MFA, user permissions)
• Experience documenting systems and knowledge articles
• Experience with voice/video conferencing tools (Google, Zoom, Slack a plus)
• Interest in using AI and automation to improve IT support and user experience
• Experience supporting New Hire Onboarding (device deployment and IT orientation)
• Strong verbal and written communication; collaborative mindset
• collaboration and teamwork
• problem-solving
• growth mindset
• Windows and OSX system administration
• Lenovo and Apple hardware support
• Networking concepts

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