Senior IT & Unified Communications Engineer

Senior IT & Unified Communications Engineer Location: Bath/Work From Home (Hybrid) Job Type: Permanent Industry: Telecoms About the Role Are you an experienced Senior IT & Unified Communications Engineer looking for your next opportunity?

Technical Resources is partnering with a well-established and fast-growing unified communications and collaboration solutions provider, serving business customers across the UK with a global reach, to hire a Senior IT & Unified Communications Engineer .

In this role, you will take full technical ownership of complex support incidents and customer-facing projects, delivering second and third-line engineering across IT infrastructure, business telephony, and UC platforms.

This is an ideal opportunity to join an established organisation with a strong reputation for delivering high-quality unified communications and collaboration solutions across UK projects. Key Responsibilities Second & Third-Line Technical Support: Take end-to-end ownership of complex incidents for business customers, diagnosing faults and driving resolution while managing expectations and communicating progress clearly against agreed SLAs.

UC & IT Platform Engineering: Install, configure, maintain and troubleshoot Microsoft 365, Windows environments, Microsoft Teams Phone, Teams Rooms, Zoom, 8x8, GoTo Connect, 3CX and related unified communications platforms independently.

Onsite Project Delivery: Lead technical delivery of customer site installations including phone systems, meeting room AV, display technology, networking equipment and associated infrastructure - planning, configuring, testing and commissioning prior to handover.

Technical Documentation & Handover: Produce and maintain accurate configuration records, technical documentation and customer handover packs to a consistently high standard. Quality, Compliance & Knowledge Sharing: Adhere to company quality, H&S and information security procedures; provide guidance and mentoring to less experienced engineers and maintain current vendor expertise. Experience & Qualifications Required

Essential

Experience: Significant hands-on experience in a senior IT, communications or technical engineering role, supporting business customers at second and third-line level. Technical

Skills

Strong working knowledge of Microsoft 365 and Windows environments; practical experience with TCP/IP Networking, switching, routing, Firewalls and fault diagnosis; proven experience supporting or deploying business telephony or Microsoft Teams voice solutions. ...

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