Senior Manager, Operations Infrastructure

Overview

In this role, you will design and run the facilities layer behind Zapp’s London Fulfilment Centres, ensuring safe, compliant and high‑performing operations. You’ll lead a small facilities team, manage third‑party vendors, own the facilities budget, and drive launches and improvement projects to scale the network. You’ll work with FC managers, landlords, regulators and contractors to set standards and deliver reliable, compliant service. This is a hands-on leadership and program-management role with a strong impact on speed, safety and quality.

Pay / Benefits

• competitive salary
• 25 days of holiday per year
• Zapp credit for testing service
• private health insurance
• extended sick pay and parental leave
• cycle to work scheme

Responsibilities

• Design and run the facilities operating model (ticketing, preventive maintenance, SLAs, weekly reporting)
• Set FC standards and ensure compliance through inspections and punch lists
• Line-manage facilities team and coordinate repairs with contractors
• Manage third-party vendors across refrigeration, waste, security, utilities, cleaning, food safety and construction
• Review, consolidate and renegotiate service contracts; procure FC equipment
• Own the facilities budget: forecast, track, verify invoices, reduce unplanned spend
• Build and maintain quality/compliance framework (food safety, licensing, health and safety, fire) across sites
• Ensure audit readiness with certifications, risk assessments, training records, regulator contact
• Lead new FC openings/relocations from lease to trading, coordinating fit-out, commissioning and sign-off
• Lead improvement projects (cold-room upgrades, equipment refresh, standards program) including IT, Data, and external partners
• Develop site-launch playbook to accelerate future openings

Key requirements

• Background in PM, engineering, construction management or operations consulting with multi-site delivery experience
• Strong strategic/organizational skills: design processes, set SLAs, build budgets and supervise progress
• Experience managing third-party vendors and budgets with service improvements and cost control
• Experience leading a small team with contractors and third-party partners
• Data confidence: defining KPIs, diagnosing root causes, demonstrating improvements
• Clear communicator with regulators and cross-functional stakeholders; concise senior leadership updates
• Comfort in fast-paced scale-up with evolving processes
• cross-functional collaboration
• clear communication
• leadership and people development
• vendor management
• budgeting and cost control
• quality and compliance frameworks (HACCP, health & safety)

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