Senior Manager, Solution Architect, GPS, ServiceNow

Overview

In this role you will lead the technical architecture and delivery of complex ServiceNow programmes within the Government & Public Services practice, shaping secure, scalable platform solutions that meet public-service outcomes.

You will guide roadmaps, governance and design decisions across cross-functional teams, building trusted relationships with senior stakeholders. This position offers hands-on leadership, opportunities to mentor architects and engineers, and to influence propositions and bids.

You will work in a collaborative, impact-driven environment focused on transformative outcomes for clients.

Pay / Benefits

• hybrid working policy
• development opportunities
• supportive culture
• focus on wellbeing
• opportunity to lead transformation
• industry-leading employer

Responsibilities

• Lead the technical architecture of complex ServiceNow programmes or major workstreams, translating business outcomes into coherent designs.
• Shape platform roadmaps, architectural principles and key technical decisions aligned with public-service outcomes, government security and standards.
• Design scalable, resilient and upgrade-safe solutions across ServiceNow workflows, data models, CMDB, integrations and wider tech landscape.
• Apply governance, design standards, quality gates and acceptance criteria across Deloitte, client and third-party delivery teams.
• Evaluate options and trade-offs balancing public value, accessibility, UX, performance, scalability, maintainability, cost and risk.
• Provide hands-on technical leadership through architecture reviews, guidance, code assurance and issue resolution.
• Build trusted relationships with business and tech stakeholders, explaining options, implications and transformation value.
• Manage and coach architects and engineers, promoting reuse and consistent delivery standards.
• Support client propositions, bids, estimations and account development with technical insight and G&PS experience.

Key requirements

• Substantial experience designing and delivering enterprise ServiceNow solutions.
• Deep knowledge of the ServiceNow platform and multiple workflows/modules.
• Strong JavaScript, REST/SOAP, integration patterns, data modelling and enterprise integration tech.
• Experience designing CMDB, configuration management and ITSM solutions with ITIL understanding.
• Ability to contribute to roadmaps and governance, and to assure secure, scalable, maintainable, upgrade-safe solutions.
• Proven track record in architecture/design reviews and in aligning multidisciplinary teams around outcomes.
• Strong consulting, communication and analytical skills; able to explain complex technical choices to varied audiences.
• Experience managing/coaching architects, developers and admins in Agile, product-centric or modern engineering environments.
• Experience in government, public sector or similarly regulated environments.
• Consulting mindset
• Strong communication
• Analytical thinking
• ServiceNow architecture and product knowledge
• JavaScript
• Platform APIs

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