Senior Membership Manager | Luxury Brand | London

This is a rare opportunity to join one of London's most prestigious luxury houses in a pivotal client-facing role — where exceptional relationship management meets the highest standards of brand experience. Our client is an iconic luxury brand with a discerning and loyal membership base.

As Senior Membership Manager, you will be the custodian of that relationship — delivering a truly white-glove experience at every touchpoint. The RoleYou will lead the strategy and day-to-day management of the brand's membership programme, driving retention, engagement and growth across a high-value client portfolio.

This is a senior, visible position that sits at the intersection of client experience, commercial performance and brand storytelling. What You'll Be DoingDeveloping and executing the membership strategy, with a clear focus on lifetime value and loyaltyBuilding deep, personalised relationships with members — anticipating needs and exceeding expectationsCollaborating with marketing, events and communications teams to deliver bespoke member experiencesAnalysing membership data to identify trends, opportunities and retention risksLeading and mentoring a small membership teamWhat We're Looking ForProven experience in membership, CRM, loyalty or client relations — ideally within luxury, hospitality, private members clubs or premium retailA naturally warm, polished communicator with impeccable attention to detailCommercial acumen balanced with a genuine passion for exceptional client experienceThe ability to operate with discretion and confidence at senior and UHNW levelThe DetailLondonSenior individual contributor / team leadLuxury brand environmentIf you're passionate about delivering world-class client experiences within a brand that truly values excellence, we'd love to hear from you.

Salary 65K - 75K Type permanent Location London EmployerLuxury BrandReferenceJRCBCRMEXEmemmanUpdated 8 Jul 2026

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