Senior Service Designer
Hippo ·
About The RoleHippo is recruiting for senior consultants in service design. Service designers take a holistic approach to evaluating our client’s business ecosystem and lead the strategic planning for our client’s services.
You’ll co-create new service propositions or evolve existing services and manage relationships between different groups. You’re a champion of user-centred design and also have a strong understanding of Agile methodology and how the different members of an Agile team contribute to service design.[Please note we are looking for candidates who are looking for growth at the Intermediate level; therefore, the advertised salary band represents the entry point for this level, allowing for clear progression within the role, which we are very keen to support.]What you’ll doAs a senior consultant in service design, you’ll be seen by the client project team and senior client stakeholders as a trusted expert in your field.
You may perform the role of a service delivery lead overseeing Hippo’s project delivery team. Depending on the size, complexity, and needs of the project, you will manage various dependencies across teams and departments.
You will support the team in delivering at pace by working effectively across organisational, technical, and situational boundaries and translating concepts into tangible deliverables for the team to execute on.Contributing to the service design Community of Practice, you may also be a line manager.
Hippo will provide exciting opportunities to share your expertise to influence clients and team members and to develop as a leader. Key Responsibilities:Lead strategic planning for the client’s service to ensure it meets business and user needs.
Articulate goals for the service through artefacts such as service maps, value propositions or service blueprints. Provide advice and recommendations on potential approaches to organisational problems. Plan and facilitate groups toward a common goal and be the voice of the customer in the room.
Generate concepts, proposals and plans for new service propositions, or to evolve and improve existing services. Simplify complex, cross-departmental information and processes, making them understandable to all through visual communication.
Skills and experience that you needYou will be an expert at designing services from end to end and improving existing services that are underperforming. Your work will be primarily self-initiated. Experience of working with service/product owners and senior stakeholders is essential, as is the ability to take a pragmatic approach to meeting a client’s needs.
You will also:Be confident working with senior stakeholders, demonstrating how user research and service design analysis techniques have been used to support the design decisionsManage relationships effectively, building long-term, strategic partnerships Have advanced experience with Agile deliveryBe able to create trust and authenticity in teams and can respond to challenges.
Government Digital Service (GDS) or Public Sector experience is an advantage but not essential. What makes us greatAlongside working with some of the most talented people out there and on-top of a competitive salary, which we’re transparent about from the outset, you can also expect a range of benefits:Contributory Pension Scheme (Hippo 6%