Senior ServiceNow Solution Architect

Salary: £53,000 - 93,000 per year

Requirements:

• 10+ years of ServiceNow platform experience, including enterprise ITSM architecture and leadership of large-scale digital transformation programs.
• 2-3 years of hands-on experience designing and implementing Now Assist, AI Agents, and conversational AI solutions, with an understanding of AI governance and risk.
• Extensive expertise in JavaScript, ServiceNow scripting (Business Rules, Client Scripts, and ACLs), Flow Designer, App Engine, Performance Analytics, and IntegrationHub orchestration.
• Certified System Administrator (CSA), Certified Implementation Specialist (CIS-ITSM), or Application Developer (CAD) credentials; CTA or AI certifications are preferred.
• Proven ability to guide delivery teams, facilitate client workshops, and align solutions with ITIL v4 standards.

Responsibilities:

• Lead the design, governance, and architectural evolution of an enterprise-grade ServiceNow ecosystem.
• Architect and deploy Now Assist, Agentic AI, and Virtual Agent conversational workflows to support autonomous resolution, intelligent routing, and employee experiences.
• Lead technical strategy, scalability, and lifecycle governance for ServiceNow ITSM Pro, including performance standards, upgrade roadmaps, and platform guardrails.
• Design portals and workspace interfaces using Employee Center, Service Portal, and UI Builder to improve self-service and operational usability.
• Integrate ServiceNow with Azure DevOps, IAM, ITOM, and third-party systems using IntegrationHub, custom Spokes, REST/SOAP APIs, and event-driven automation.

Technologies:

• Agentic AI
• AI
• AI Agents
• Architect
• Azure
• DevOps
• Flow
• IAM
• Support
• ITIL
• ITSM
• JavaScript
• REST
• SOAP
• ServiceNow
• UX UI Design
• Cloud

More:

We are Randstad Technologies Ltd, a specialist recruitment business for the IT and Engineering industries. This is a permanent, full-time opportunity focused on evolving enterprise ServiceNow ITSM Pro and embedding AI and automated digital workflows across complex, multi-system environments. The vacancy is urgent, and shortlisting for interviews is underway. Due to the high volume of applications, we can respond only to applicants whose skills and qualifications are suitable. When advertising permanent vacancies, we act as an Employment Agency under the Conduct Regulations 2003.

last updated 40 week of 2026

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