Senior UX Researcher I

Overview

In this role you will set the direction for UX research across a business or product line, shaping understanding of user needs and informing strategy. You will lead a range of research methods, translate insights into design decisions, and mentor junior researchers. You collaborate with UX, design and tech teams to drive user-centred solutions with measurable impact. This is a hands-on leadership role that blends research excellence with cross-team influence and growth.

Pay / Benefits

• flexible hours
• wellbeing initiatives
• shared parental leave
• study assistance
• sabbaticals

Responsibilities

• Lead UX research across a business or product line and define the research direction
• Understand user behaviours, needs and use cases; integrate feedback into design and align teams
• Apply diverse UX research techniques and mentor junior researchers
• Produce research documentation and collaborate with UX and visual designers to shape structure and identity
• Use data-driven analysis and testing to inform strategy, establish metrics and iterate research methods
• Mentor fellow researchers and collaborate with tech teams to improve methods and outputs
• Foster cross-team collaboration, open communication and remove performance barriers

Key requirements

• Deep understanding of UX research best practices and tools
• Design and oversee user research initiatives using ethnographic studies, usability testing, and analytics
• Build strong relationships across teams to foster collaboration in research and design efforts
• collaboration
• mentoring
• communication
• UX research methods
• ethnographic studies
• usability testing

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