Service Advisor
Hawkfield Recruitment · Wolverhampton, England ·
Job Title: Service Advisor Location: Wolverhampton Salary: £30,500 OTE £35,500 Hours: Monday Friday: 8am 6pm / Saturday: 1 in 3, 8am 1pm We are currently recruiting for an experienced Service Advisor to join our client in the Wolverhampton area.
You will be joining an industry-leading group in Wolverhampton with an amazing reputation and prestigious brands. You'll be joining a business that is passionate about continuous improvement and creating a working environment where its employees feel valued and have the opportunity to progress.
You will need to be well versed in delivering high levels of customer satisfaction in an exciting, busy and friendly environment. Working within a dedicated, experienced team, you will be responsible for ensuring the workflow of the department, providing your customers with a high level of detailed and timely communication, while also hitting and exceeding targets and up selling our full range of aftersales services.
Responsibilities of Service Advisor: Booking in vehicles for service, maintenance and repair. Greeting customers and processing all necessary documentation prior to work commencement. Keeping customers informed as work is progressed on their vehicles.
Explaining the need for any additional work identified on the vehicle. Obtaining authorisation for any additional work identified. Actively marketing specific aftersales products to customers. Raising invoices on the completion of the agreed work.
Ensuring that vehicles are completed and returned in the required time scales. Handing back vehicles and providing a detailed summary on completion. Liaising with the workshop and other internal departments. Whats on Offer for You!...