Service Advisor

Service Advisor | Mercedes-Benz of Guildford | Up to £42,000 per annum

An opportunity has arisen to join us as a Service Advisor at Mercedes Benz of Guildford. The Service Advisor is responsible for every aspect of a customer's after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction

The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.

Main Duties:

• To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
• To hand over and receive back any loan vehicle according to the published procedure.
• To supervise the flow of work into the workshop and liaise workshop control to meet customer requirements.
• To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule.
• To ensure that requested work is completed on time and to the expected standards.
• To ensure all customers vehicles are washed and vacuumed.
• To ensure that invoicing is accurate and completed on time.
• To ensure that job extensions are properly authorised and processed.
• To keep customers fully and regularly informed of changes to costs and expected completion times/dates.
• To ensure that vehicles are properly handed over to customers, including invoice explanation and advising future requirements.
• To take responsibility for sub contracted repairs and ensure the quality of such.
• To ensure that the authorisation of warranty and goodwill is given strictly in accordance with the manufacturers programme.
• To maintain high standards of housekeeping within both the front of house and back of house service areas and maintain a safe working environment.

Experience in an After Sales environment is vital and it is essential that candidates have experience working as a Service Advisor.

Hours of Work: Monday to Friday 08.00 - 18.00 with one-hour unpaid break and 1 late night per week.

Total: 45.5 hours per week

Saturdays morning 08.00 - 13.00 on a rota basis are a requirement of the role.

Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.

Basic Salary: Up to £34,000 per annum with a OTE of £42,000 per annum

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