Service Controller

Service Controller Devizes £27,000 - £30,000 Neos are working with a growing material handling equipment operation in the region, who are looking to add a capable, positive and customer-focused Service Controller to their team.

The Role An exciting opportunity has arisen for a Service Controller to join a new Grantham branch. This is a key service desk role, responsible for coordinating service, repair and breakdown work across the material handling equipment customer base.

Working closely with customers, field service engineers, the wider service team and internal departments, you will help ensure that customer enquiries are handled professionally, engineers are scheduled effectively, and service work is completed accurately, efficiently and to a high standard.

As part of the founding branch team, their service controller will suit someone who enjoys being organised, solving problems, communicating clearly and helping to build strong customer relationships in a busy service environment. Key Responsibilities for a Service Controller As a service controller,

you will

Act as a first point of contact for customers requiring service, repair, maintenance or breakdown support. Coordinate the daily service desk activity, ensuring customer enquiries are handled promptly, professionally and accurately.

Plan, schedule and allocate work to field service engineers, balancing customer requirements, engineer availability, location, skillset and urgency. Liaise with customers to confirm service requirements, arrange attendance, provide updates and manage expectations throughout the job.

Raise, monitor and progress service jobs through the company's service ERP system (Protean), ensuring records are accurate and kept up to date. Prepare quotations for repair work and follow up with customers to secure approval where required.

Liaise with engineers to obtain job updates, parts requirements, technical information and completion details. Support the timely ordering and coordination of parts where required to minimise customer downtime. Review completed engineer reports and ensure work is correctly closed down, documented and ready for invoicing. Support accurate and timely invoicing for completed service work. Bui...

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