Service Designer
TXP · London, England ·
Last confirmed by our partners on 20 Oct 2026.
Service Designer Location: Remote Rate: £575/day Inside IR35 Duration: 3 month (extension likely) Clearance: Active SC Overview We're looking for an experienced Service Designer to join a growing team supporting central government programmes. You'll be working within a multidisciplinary delivery team on complex, user-centred services, helping to improve the design and delivery of digital services across the portfolio. This is an opportunity to contribute to high-profile government programmes that support critical public services. Key Responsibilities
* Design and improve end-to-end user journeys across complex digital services
* Work collaboratively with Product Managers, User Researchers, Business Analysts, Developers, and Delivery Managers * Facilitate workshops to understand user needs, pain points, and service improvements
- * Produce service blueprints, journey maps, process maps, and design artefacts
- * Apply user-centred design principles to shape service improvements
- * Support discovery, alpha, beta, and live delivery phases * Ensure services are designed to meet user needs while aligning with business and operational objectives
- * Collaborate across multiple teams to identify opportunities for service optimisation and continuous improvement What We're Looking For
- * Strong experience as a Service Designer within complex digital transformation programmes
- * Experience working within multidisciplinary Agile teams
- * Ability to map and improve end-to-end services and user journeys
- * Strong workshop facilitation and stakeholder engagement skills
- * Experience producing service design artefacts including service blueprints and journey maps
- * Excellent communication skills with the ability to simplify complex problems
- * Comfortable working in large, fast-paced organisations with multiple stakeholders Nice to Have
- * Government or public sector experience (particularly GDS environments)
- * Experience delivering services within Home Office, Asylum, Borders, Immigration, or Citizen Services programmes
- * Familiarity with GDS Service Standard and user-centred design methodologies
- TPBN1_UKTJ