Service Desk Analyst
Heybridge Associates · Shipley, England ·
Are you an IT Service Desk or Technical Support professional who enjoys solving problems and helping people? Do you have strong knowledge of Microsoft technologies and a passion for delivering excellent customer service?
Would you like to develop your IT career within a global manufacturing organisation where technology plays a key role in supporting business operations? DENSO Marston Ltd, based in Shipley, West Yorkshire, is part of the global DENSO Corporation, one of the world's leading automotive technology manufacturers.
We design and manufacture high-performance heat exchange units and cooling modules for leading OEMs across the off-highway, construction and agricultural sectors. We are looking for a Service Desk Analyst to join our Information Systems team.
This is an excellent opportunity for a customer-focused IT professional to take on a varied, hands-on role, providing technical support across a busy manufacturing environment. Working closely with colleagues across the business, you will be responsible for resolving day-to-day IT issues, supporting users with hardware and software requirements and helping to ensure the smooth and efficient operation of IT systems.
You will gain exposure to a broad range of technologies, contribute to IT improvement initiatives and play an important role in maintaining a reliable and secure IT environment. Working Hours & Benefits Working Hours: Monday to Thursday: 8:30am – 5:00pm Friday: 8:30am – 1:30pm
Benefits include
25 days' annual leave plus statutory bank holidays Generous employer pension contribution Life assurance Permanent position within an established global organisation Opportunities for professional development and technical learning Key Responsibilities As a Service Desk Analyst,
your responsibilities will include
Providing first-line and some second-line IT support to colleagues across the business, ensuring technical issues are resolved efficiently and professionally. Logging, prioritising, investigating and resolving IT incidents and service requests through the service desk.
Supporting Microsoft Windows, Microsoft 365, Outlook, Teams and associated technologies. Setting up and maintaining user accounts, access permissions and IT devic...