Service Desk Dispatcher
AGS Tech · London, England ·
This is a temporary role on a 12 month contract. Job Description You will co-ordinate the completion of all Reactive Service Works within a designated region. Create weekly workloads and routes for the engineers. Ensure engineers have adequate work load for their days, including when jobs fail.
Order stock which is required for bespoke pre-booked jobs. Arranges engineers stock collection so they have a float of stock which is generally required. Relay with the clients on booked work. Ensures workload scheduled into the diary is planned by Action Due date / client requested.
Accountable for handling initial telephone inquiries for clients and engineers. What You'll Bring Previous experience managing and planning engineer's workload is essential. Previous experience of using a Clik. Knowledge of working within the fire and security industry would be preferred.
Personal Attributes Communication and interpersonal skills, including good customer service skills. Ability to work on own initiative and as part of a team. Problem Solving Skills. Organisation and prioritising skills. Strong geographical knowledge of UK with a good understanding of logistics, traffic management and route planning in order to co-ordinate and manage scheduled work within agreed timescales.
Excellent admin skills with knowledge of Microsoft Office and Excel to an intermediate level. TPBN1_UKTJ