Service Development Manager: L&D, QA & Compliance

EXL · Manchester, England · 2 weeks ago

Last confirmed by our partners on 4 Nov 2026.

Full-time

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EXL is seeking a Service Development Manager in Manchester to oversee the evolution of the service desk, collaborating with offshore teams to integrate L&D, QA, and regulatory compliance for high-volume utility operations.

The role reports to the Service Centre Manager and focuses on aligning site capabilities with KPIs to support the smart meter ecosystem. You will drive cross-functional initiatives, design L&D programmes, and manage content for the knowledge hub, ensuring regulatory compliance

Apply on partner site Listing supplied by one of our partner job boards. Last confirmed: 3 days ago.

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