Service Engineer - Fire

Overview

In this role you service Fire Alarm Systems within a high-performing team, delivering reliable protection for customers and ensuring adherence to industry standards. You will identify and address issues proactively, while maintaining strong customer relationships and safe working practices. The position supports your technical growth through an Engineering Career Ladder and funded qualifications, contributing to safer, more resilient buildings. This opportunity combines hands-on engineering with a clear impact on client safety and system reliability.

Pay / Benefits

• Competitive salary
• Paid travel time and overtime options
• Company vehicle, tools, uniform, PPE
• 25 days holiday + bank holidays
• Pension matched up to 7%
• Fully funded qualifications for certifications

Responsibilities

• Service Fire Alarm Systems to industry standards and provide excellent customer service
• Identify and rectify problems proactively to prevent issues
• Safely service devices, manage time efficiently, prioritize jobs
• Complete engineer reports or checklists accurately

Key requirements

• Experience in the Fire industry with repair/maintenance of large systems
• Expert knowledge in mainstream and high-end Fire, Gas and Aspiration systems
• Working knowledge of industry standards and strong troubleshooting and computer skills
• Customer-facing experience and a full clean driving license
• Ability to lift, climb ladders and work at height
• Preferred qualifications: 18th edition/NVQ/City and Guilds/BTEC/FIA
• Customer service orientation
• Problem solving
• Time management
• Fire alarm systems expertise
• Gas and Aspiration systems knowledge
• Troubleshooting skills

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