Service Manager - £55,000 - £70,000 A Year
Forward Assist Recruitment ·
Service ManagerKidderminsterUp to £55,000 – OTE up to £70,00008:30 -18:00, Monday to FridayVehicle allowance, great benefits, mobile phone and laptopYour Role:Our client is looking for an experienced and dedicated Service Manager who is passionate about leading a team to deliver exceptional customer service and inspiring those around them to achieve their best.
As Service Manager, you will have a strong background in the service area of the automotive industry but will also drive operational excellence across the site, working with the departmental managers. This is a fantastic chance for someone who is inspirational, able to create, motivate and lead high-performing teams, and passionate about delivering outstanding customer experiences.
You will need to be organised and strategic to ensure the success and growth of the site. You will take overall responsibility for the Kidderminster branch, ensuring the service department thrives while maintaining oversight of site productivity and profitability.
If you’re ready for a challenge and want to be part of something exciting, we’d love to hear from you. Day to day, you will be:Leading and inspiring your team to deliver the highest levels of customer service and achieve site and individual goals.
Monitoring compliance with all statutory regulations and ensuring both quality and service standards are being met. Controlling cost management for department. Work with managers of our departments at site to ensure a joined up, positive approach to teamwork and customer service.
Working with relevant departments across the business, such as Marketing, People and IT to uphold company values and ensure correct processes and policies are followed. Ensure site and departmental KPIs are met, through robust leadership and a hands-on approach.
Leading and developing apprentices. Managing, coaching and motivating employees to ensure a high quality of staff. Together with employees, establishing business objectives and personal development goals, and monitoring performance against agreed targets.
Undertaking appraisals with your team every September and following up with regular 121s and PDPs. Building strong working relationships with customers. Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
Ensuring all health and safety policies are followed and upheld, including risk assessments and H we welcome applicants from all backgrounds