Service Manager / Advisor
MD Autocare · Aylesbury, England ·
Service Manager/Advisor Location: Aylesbury Salary:£37,500-£50,000 depending on experience and qualifications Hours:42.50 Contract type: Permanent We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at M D Auto Care, Rabans Close, Aylesbury HP19 8RS.
This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. You will play a key role in driving customer satisfaction, improving processes, maximising revenue, and ensuring the smooth and efficient running of the garage.
Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will be working alongside experienced technicians in a well-run workshop where customer satisfaction and workmanship come first.
Our working hours are Monday-Friday 08:00-17:00 with optional overtime / Saturdays (if applicable). Key Responsibilities Reception & Customer Experience Act as the first point of contact for customers, in person, by phone, and via email Manage front desk operations, bookings, vehicle drop-offs, and collections Deliver a professional, friendly, and efficient customer experience Keep customers fully informed on progress, costs, and completion times Sales, Upselling & Cross-Selling Proactively identify and deliver opportunities to upsell and cross-sell services and products Clearly explain recommended work, service options, and costs Convert enquiries into confirmed bookings and maximise workshop utilisation Customer Satisfaction & Relationship Management Take ownership of customer satisfaction, retention, and feedback Handle customer concerns and complaints professionally and efficiently Encourage repeat business and positive online reviews Garage & Operational Management Oversee the daily operation of the garage and front-of-house Coordinate technicians and workshop staff to manage workload and priorities Ensure health & safety, quality, and professional standards are consistently met Monitor job progress, turnaround times, and quality of workmanship Warranty Claims & Aftercare - Manage warranty claims, liaising with suppliers, manufacturers, and cu...