Service Manager

At Dalkia, we're driven by a shared purpose: tackling climate change and building a better, more sustainable future. We bring together talented people who share knowledge, challenge each other and grow together. Backed by EDF, Britain's biggest generator of low carbon electricity, we're a people-first culture.

With 5,000+ employees and £600m+ turnover, we combine the strength of a major group with a great culture, innovative mindset and inclusive values making Dalkia a great place to work and grow your career. Job Purpose To provide efficient, effective and professional administrative support to the management team and wider business, ensuring the smooth day-to-day operation of administrative processes and supporting the delivery of operational objectives.

Aims and Objectives To contribute positively to the success of Dalkia by demonstrating the expected team behaviours, delivering high-quality administrative support and working collaboratively with colleagues across the business.

The role will support operational efficiency, maintain high standards of customer service and help protect Dalkia's reputation as a leading provider within the industry. Key Responsibilities and Accountabilities Printing, preparing and collating engineers' job packs and associated documentation.

Providing signalling administration and support. Maintaining and updating Salesforce records and information. Managing and distributing incoming general enquiries and telephone calls to the appropriate departments or individuals.

Collating and processing engineer payroll information, ensuring accuracy and timely submission. Providing administrative support for client quotations and submissions. Raising purchase requisitions and supporting purchasing processes.

Processing and maintaining Goods Received Note (GRN) documentation. Preparing and coordinating management and client reports. Coordinating supplier and subcontractor invoices, ensuring they are processed and submitted appropriately.

Maintaining and administering WAITAM information and records. Branch-Specific Responsibilities Maintaining general office organisation and housekeeping standards. Managing incoming and outgoing post. Providing support with stores, stock management and purchasing activities.

Ordering and maintaining office stationery supplies. Coordinating weekly office servicing requirements relating to fire and security systems. Arranging and coordinating travel requirements for engineers. Health & Safety All employees are required to fulfil their legal duty to take reasonable care of th...

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